Refund policy
Refund Policy
Effective date: July 30, 2026
This Refund Policy applies to purchases made online and in person from Sir Lonebuck’s House of Comics & Geekery, LLC (“Sir Lonebuck’s,” “we,” “us,” or “our”). It explains which items may be returned, how to request a return, and how refunds, exchanges, shipping issues, and uncollected store-pickup orders are handled.
Nothing in this policy limits any right or remedy that cannot be waived under applicable law.
Items that cannot be returned
Comics, books, graphic novels, magazines, and all other forms of literature are final sale and nonreturnable.
Sale items, artwork, special orders, custom or personalized products, personal-care items, and gift cards are also final sale and nonreturnable, except when applicable law requires otherwise.
An item that is final sale is still eligible for an appropriate remedy if it was materially damaged, defective, incorrect, or misrepresented.
Eligible returns
Most merchandise not listed above may be returned within 30 days. For an online purchase, you must contact us to request the return within 30 days after receiving the item. For an in-store purchase, the return must be completed within 30 days after purchase.
To qualify, the item must be unused and unworn, in the same condition in which it was received, and in its original packaging with any tags included. A receipt or other proof of purchase is required.
Starting a return
For an online return, contact us at contact@sirlonebuckscomics.com before sending anything back. Please include your order number, the item you wish to return, and the reason for the return. We will review the request and, if approved, provide return instructions.
Eligible online purchases may also be returned in person at our store within the applicable 30-day period. In-store returns may be brought to the store with proof of purchase.
Items returned by mail without prior authorization will not be accepted or refunded. The customer will be responsible for arranging and paying to have the item returned to them.
Return shipping and original shipping charges
For an ordinary approved return, the customer is responsible for return shipping. We do not refund the original shipping charge.
If we sent the wrong item, made another fulfillment error, or the item arrived materially damaged or defective, we will pay reasonable return or replacement shipping and refund any applicable original shipping charge.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and, when helpful, photographs showing the issue. We will evaluate the circumstances and provide an appropriate replacement, refund, or other remedy.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. We do not issue cash refunds for purchases made with another payment method.
The time required for a refund to appear after it is issued depends on the bank, card issuer, or payment provider. If more than 15 business days have passed since we confirmed that a refund was issued, contact us at contact@sirlonebuckscomics.com.
If a returned item does not meet this policy, no refund will be issued. The customer will be responsible for arranging and paying to have the item returned to them. If the customer does not want the item returned, we may dispose of it with the customer’s permission.
Exchanges
To exchange an eligible item, first request a return. After the return is approved, place a separate order for the replacement item. A direct replacement may be offered instead when an item arrived damaged, defective, or incorrect and replacement inventory is available.
Uncollected store-pickup orders
We will notify you when an online order is ready for store pickup. We will hold the order for 30 days after that notice and will send at least one reminder using the contact information associated with the order.
If the order is not picked up within 30 days, we may cancel it and return the merchandise to inventory. We will deduct a 25% restocking fee from the purchase price and refund the remaining 75% to the original payment method. The restocking fee will not be charged where prohibited by law.
Shipping problems and missing packages
If tracking shows a delivery problem or a package appears to be missing, contact us promptly. We may ask you to check with household members, neighbors, the carrier, or the local post office and to cooperate with a carrier inquiry.
We generally allow up to 14 days from the shipment date for delayed delivery or carrier investigation before deciding whether to issue a replacement or refund. The available resolution may depend on inventory, tracking information, and the circumstances.
Customers are responsible for providing a complete and accurate shipping address. If a package is returned because the address supplied was incorrect or incomplete, the customer is responsible for any additional postage required to resend it.
Canceled or delayed orders
If we cancel a paid order because of an inventory discrepancy, obvious pricing error, suspected fraud, product unavailability, or another permitted reason, we will refund the canceled amount to the original payment method.
In-stock orders normally leave our store within three to five business days. If we cannot ship an order within a promised or legally required period, we will provide any notice, cancellation option, or refund required by law.
Gift cards
Gift cards are not returnable and do not expire. They are not redeemable for cash except when required by Washington law, including applicable cash-redemption rights for a remaining balance under $5.
Contact us
Questions or return requests may be directed to:
Sir Lonebuck’s House of Comics & Geekery, LLC
14132 NE Woodinville Duvall Rd
Woodinville, WA 98072
United States
Email: contact@sirlonebuckscomics.com