Shipping policy
Shipping Policy
Effective date: July 30, 2026
This Shipping Policy applies to orders shipped by Sir Lonebuck’s House of Comics & Geekery, LLC (“Sir Lonebuck’s,” “we,” “us,” or “our”). It explains where we ship, how we select a carrier and service, what shipping charges cover, and how we handle delays, inventory shortages, address problems, and missing or damaged packages.
Where we ship
We ship to addresses within the United States. We do not intentionally accept orders for international shipment.
Processing time
In-stock orders normally leave our store within three to five business days after we receive a properly completed order. Business days do not include weekends or holidays. This is the time needed to locate, inspect, protect, pack, and prepare the order for the carrier; it is separate from the carrier’s delivery time.
Orders placed during especially busy periods or containing an item that requires additional verification may take longer. If we cannot ship within the time stated above, we will provide any delay notice, cancellation option, or refund required by law.
Carrier and shipping-service selection
We ship through the United States Postal Service (USPS) or UPS. We select the carrier and shipping service for each order based on the destination, package size and weight, contents, cost, delivery estimate, tracking, and overall value to the customer.
We try to select the best reasonable option for the customer without exceeding the amount charged for shipping. Depending on the order, this may result in a faster service, such as two-day delivery, or a slower economy service. The service selected is not guaranteed to match a particular speed unless that speed was expressly offered and selected at checkout.
USPS Media Mail may be used only when the contents qualify under USPS rules. Because Media Mail has content restrictions, it is not available for every order containing printed material.
What the shipping charge covers
The shipping amount charged at checkout is a shipping-and-handling charge, not merely a reimbursement of the postage printed on the label. It also helps cover boxes, mailers, protective materials, bags and boards, and the labor required to locate, inspect, protect, and pack the order.
We work to keep this charge reasonable while packing products securely and avoiding a loss on fulfillment. Because the charge includes these handling and material costs, a difference between the amount charged and the postage shown on the label does not by itself entitle the customer to a refund.
Tracking and delivery estimates
When tracking is available, it will be sent using the contact information associated with the order. Carrier delivery dates are estimates unless the carrier expressly guarantees the selected service. Weather, holidays, carrier volume, service interruptions, and other events outside our reasonable control may affect delivery.
Items that cannot be located
Although our inventory is updated regularly, an item occasionally cannot be located in the store after an order is placed. Before canceling that item, we may attempt to obtain it from another local shop at our own cost.
If we cannot locate or obtain the item, we will cancel and refund the unavailable item to the original payment method. We will also make an appropriate reduction to the shipping charge when removing the item reduces what the customer reasonably should have been charged to ship the remaining order. The adjustment will be based on the remaining package’s size, weight, destination, and applicable shipping-and-handling costs.
We may ship the available items without waiting for the unavailable item. If the unavailable item was the entire order, we will cancel the order and refund the full amount paid.
Shipping addresses and returned packages
Customers are responsible for providing a complete and accurate shipping address. Please review the address carefully before submitting an order and contact us promptly if a correction is needed.
If a package is returned because the address supplied was incorrect or incomplete, the customer is responsible for any additional postage required to resend it. We may require confirmation of the corrected address and payment of the additional postage before reshipping.
Missing or delayed packages
If tracking shows a delivery problem or a package appears to be missing, contact us promptly. We may ask you to check with household members, neighbors, the carrier, or the local post office and to cooperate with a carrier inquiry.
We generally allow up to 14 days from the shipment date for delayed delivery or carrier investigation before deciding whether to issue a replacement or refund. The available resolution may depend on inventory, tracking information, carrier findings, and the circumstances.
Damaged, defective, or incorrect items
Please inspect the order when it arrives and contact us promptly if an item is materially damaged, defective, or incorrect. Include the order number and, when helpful, photographs showing the issue.
If we made a fulfillment error or the item arrived materially damaged or defective, we will pay reasonable return or replacement shipping and refund any applicable original shipping charge. Additional details are provided in our Refund Policy at sirlonebuckscomics.com/policies/refund-policy.
Contact us
Questions about an order or this Shipping Policy may be directed to:
Sir Lonebuck’s House of Comics & Geekery, LLC
14132 NE Woodinville Duvall Rd
Woodinville, WA 98072
United States
Email: contact@sirlonebuckscomics.com